Computer Specifications
A desktop/tower computer with a separate monitor is recommended.
Note: All Computers are acceptable expect: All-in-One ,Netbooks, and Tablets are prohibited from use.
CPU -
Speed Dual-core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted
Hard Drive 20 GB or more of available space 60 GB or more of total space
Memory 4 GB of RAM or better
Operating System Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Accessories
Each of the below accessories is needed:
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USB headset with microphone (needed for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.
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Hard-wired Telephone and headset (needed for Production) Plantronics T10 or similar recommended.
Software Client programs may have varying requirements for additional software compatibility
Microsoft Security Essentials
Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with BVS systems or is determined to cause incompatibilities with required servicing software.
Note: You are is responsible for maintaining the security and reliability equipment. The following items are considered security risks to the B.V.S. network and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:
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Unlicensed or pirated software
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Malware infected software
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Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
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Non-Arise provided VPN software or Proxy settings
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TOR or other privacy software
Internet and Phone Service Providers 1 Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms)
Note: The use of wireless connections to access any B V S system at any time is prohibited, even if the connection is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
3. Hard-wired landline telephone service
Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or VoIP (varies by the client). The service should be connected directly from the wall to your telephone, as Softphones and cell phones are not permitted. The telephone line should not interface at any point with the computer. The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary). Please review the client opportunity announcement for details.
Security Requirements
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To ensure high-level security for confidential information, it is recommended that IBs prohibit their CSPs from undertaking the following activities while servicing a client program unless such activity is part of a process that the IB is specifically authorized to perform:
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Utilization of any external devices (including but not limited to CD/DVD drives, printers, external drives, scanners, etc.);
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Copying/printing/reproduction in any form, including but not limited to local hard drive, email, chat/instant message, screenshots, handwritten or electronic notes, or pictures of any Client data;
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Connecting to any network other than the main network while connected to any client network (bridging networks, peer-to-peer/workgroup, etc.);
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Use of public applications including but not limited to social media sites, email, instant message/chat (other than with client representatives), and video/audio conferencing solutions not specifically approved in writing as necessary in performing a specific client’s tasks; or
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Desktop sharing or remote control of a desktop with anyone other than an authorized technical support representative.
If you need help at any time please reach out to us either via phone M-F (469)751-8466 10 am to 5 pm or email BoudreauxVirtualSolutionsLLC@Gmail.com